Payment, Shipping and Liability

Payment & Shipping
Full payment through Square or PayPal is collected at the time of an online purchase. Canada’s Goods and Services Tax (GST) of 5% is charged on fibre sales.

Packages are usually shipped within 1-2 business days by Canada Post. We will confirm with an email that your parcel has been shipped, including tracking information. For local Victoria area customers, we can accommodate a no shipping arrangement with pick ups at our home studio. Please email or call us for more information.  If you wish to request a different shipping method such as FedEx or other courier that you may typically use, please contact us directly.

Refunds and Exchanges
If you are not satisfied with the product, please contact us at, and we will arrange to refund or exchange the product. Your request for a refund or exchange must be made within 7 days of receiving your product, and the product MUST be in its original condition, free of smoke and animal hair, and in its original packaging. Shipping fees for refunded or exchanged products are the responsibility of the customer.

Chaotic Fibres does not take responsibility for goods that are damaged or lost in shipping. If you would like additional insurance to the $100 coverage provided by Canada Post, please let us know at the time of ordering.

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