Satisfaction Guarantee

We absolutely guarantee satisfaction with our products purchased online through our store. We appreciate your willingness to forego the touch and see experience of personal shopping in a storefront, and we understand the challenge of choosing colours online since every monitor will show colour tones with slight variations.

If you are not satisfied with products you receive, just contact us by email at chaoticfibres@gmail.com, and we will arrange to refund or exchange your product.

Your request for a refund or exchange must be made within 7 days of receiving your product, and the product MUST be in its original condition, free of smoke and animal hair, and in its undisturbed, original packaging.

Shipping fees for refunded or exchanged products will be the responsibility of the customer, as will be any customs duties and/or fees for international orders.

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